If you receive a defective item, we are happy to accept returns under the following conditions:

Defective Items Only: We only accept returns for items that are defective or not as described. If you believe your item is defective, please contact us as soon as possible.
Return Period: You must notify us about the defect within 14 days of receiving your item.
Shipping Costs: The cost of returning the item is the responsibility of the returner. We recommend using a tracked service to ensure that your return reaches us safely.
Condition of Item: Please ensure the item is securely packaged and returned in its original condition. We cannot process returns for items that show signs of wear or damage.
Refund Process: Once we receive the defective item and verify the defect, we will process your refund within 14 days.

For any questions regarding your return, please get in touch with our friendly team, and we’ll be happy to assist you. Thank you for choosing 3DMB!